Pega is #1 in software for customer engagement and operational excellence.

What's Trending

@bolt/card.twig

There’s a real alternative to the Salesforce.com hype: Pega CRM.

Considering Salesforce.com? Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.

Product Information
Industry Solutions
Training and Certification
Vision and Technology
Services and Partners
Career Opportunities

ペガジャパン株式会社とは？

Pega は顧客の仕事とデジタルプロセスオートメーションをつなぐナンバーワンソフトウェアです。

今日はどんなお手伝いをしましょうか？

トレンドとは

@bolt/card.twig

誇大広告のSalesforce.comの本当に代わりとなるもの：Pega CRM

Salesforce.comをご検討中ですか？誇大宣伝を信じてはいけません。現代のトップ企業がぺガを選ぶ理由をご覧ください。

Explore the Pega CRM Suite

Move past traditional CRM systems to a true journey-enabled, customer engagement suite. Learn how Pega is helping enterprises revolutionize their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform.

Marketing

Engage customers with real-time 1:1 marketing on any channel.

Sales Automation

Intelligently guide sales professionals and automate the sales process.

Customer Service

Serve, satisfy and engage every customer with digital customer service.

Customer Decision Hub

Infuse real-time AI into every customer engagement

There’s nothing artificial about Pega’s proven AI. This always-on brain gets results. Using pragmatic artificial intelligence and decision management, you can improve response rates by up to 6X, NPS by 30 points, and get ROI as high as 500%.

Call to Action

Analyst Reports

See all analyst reports

@bolt/card.twig

We’re creating an environment where we know our customers individually, and we want to use what we know to really understand what’s important to them – so we can be there in the moments that matter.

Jessica Cuthbertson CEO, RBS

Watch Birgit König, Ph.D., CEO, Allianz Health Germany, share how the Pega platform meets rapidly changing customer expectations.

Call to Action

See How Pega Can Help Your Business

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris.

Explore the Pega CRM Suite

Move past traditional CRM systems to a true journey-enabled, customer engagement suite. Learn how Pega is helping enterprises revolutionize their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform.

Get to know Pega Marketing

Download the data Sheet

Download the Overview document

View Pricing for Pega Marketing

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Analyst Reports

See all analyst reports

@bolt/card.twig

We’re creating an environment where we know our customers individually, and we want to use what we know to really understand what’s important to them – so we can be there in the moments that matter.

Jessica Cuthbertson CEO, RBS

Watch Birgit König, Ph.D., CEO, Allianz Health Germany, share how the Pega platform meets rapidly changing customer expectations.

Call to Action

See How Pega Can Help Your Business

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris.

Explore the Pega CRM Suite

Move past traditional CRM systems to a true journey-enabled, customer engagement suite. Learn how Pega is helping enterprises revolutionize their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform.

Get to know Pega Marketing

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Product feature 1

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Product feature 2

Maximize Value with Next Best Action Intelligence

zzzBlow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Product feature 3

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Product feature 4

Maximize Value with Next Best Action Intelligence

zzzBlow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

Analyst Reports

See all analyst reports

@bolt/card.twig

We’re creating an environment where we know our customers individually, and we want to use what we know to really understand what’s important to them – so we can be there in the moments that matter.

Jessica Cuthbertson CEO, RBS

Watch Birgit König, Ph.D., CEO, Allianz Health Germany, share how the Pega platform meets rapidly changing customer expectations.

Call to Action

See How Pega Can Help Your Business

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris.

White Paper

Insert Page Title Here

Download Now

The foundational use cases that are unifying the worlds of adtech and martech.

Omni-channel customer journeys are increasingly recognized as the best practice standard by which organizations need to define, implement, and measure their marketing strategy and assign marketing spend. Maintaining advertising technology (adtech) and marketing technology (martech) silos creates technology, organizational, and capability gaps—preventing us from effectively driving toward coherent, profitable, and delightful customer experiences across both owned and paid media, throughout the entire customer life cycle. And yet, with the growing maturity of data management platform (DMP) implementations—combined with greater adoption and utilization of decision management platforms—these two unique worlds of adtech and martech can be bridged, with pre-built technology solutions that deliver new, previously unachievable use cases. By combining powerful DMP technology with advanced AI, marketing organizations can optimize ad spend, reduce attrition, improve acquisition rates, and increase revenues.

Download this whitepaper to learn about:

The growing importance and demands of a unified adtech and martech world
Four foundational use cases for unifying your DMP
The role of decisioning technology
The unified DMP solution offered by Merkle | Comet and Pega® Customer Decision Hub, Pega’s decisioning technology—providing a bi-directional integration of your third-party DMP and marketing technology

Category:

First tag

Sales Automation and Stuff

CRM

White Paper

Pega.com

Related resources

@bolt/card-w-teaser-list.twig

@bolt/card-w-teaser.twig

White Paper

CSAA Insurance Group: Transforming the Customer Experience

Download Now

The foundational use cases that are unifying the worlds of adtech and martech.

Omni-channel customer journeys are increasingly recognized as the best practice standard by which organizations need to define, implement, and measure their marketing strategy and assign marketing spend. Maintaining advertising technology (adtech) and marketing technology (martech) silos creates technology, organizational, and capability gaps—preventing us from effectively driving toward coherent, profitable, and delightful customer experiences across both owned and paid media, throughout the entire customer life cycle. And yet, with the growing maturity of data management platform (DMP) implementations—combined with greater adoption and utilization of decision management platforms—these two unique worlds of adtech and martech can be bridged, with pre-built technology solutions that deliver new, previously unachievable use cases. By combining powerful DMP technology with advanced AI, marketing organizations can optimize ad spend, reduce attrition, improve acquisition rates, and increase revenues.

Download this whitepaper to learn about:

The growing importance and demands of a unified adtech and martech world
Four foundational use cases for unifying your DMP
The role of decisioning technology
The unified DMP solution offered by Merkle | Comet and Pega® Customer Decision Hub, Pega’s decisioning technology—providing a bi-directional integration of your third-party DMP and marketing technology

Category:

First tag

Sales Automation and Stuff

CRM

White Paper

Pega.com

Related resources

@bolt/card-w-teaser-list.twig

@bolt/card-w-teaser.twig

White Paper

PegaWORLD 2012 Video: Using Technology to Address Gaps in Care, Increase Medication Adherence and Improve Health Outcomes at Alere Health

Download Now

The foundational use cases that are unifying the worlds of adtech and martech.

Omni-channel customer journeys are increasingly recognized as the best practice standard by which organizations need to define, implement, and measure their marketing strategy and assign marketing spend. Maintaining advertising technology (adtech) and marketing technology (martech) silos creates technology, organizational, and capability gaps—preventing us from effectively driving toward coherent, profitable, and delightful customer experiences across both owned and paid media, throughout the entire customer life cycle. And yet, with the growing maturity of data management platform (DMP) implementations—combined with greater adoption and utilization of decision management platforms—these two unique worlds of adtech and martech can be bridged, with pre-built technology solutions that deliver new, previously unachievable use cases. By combining powerful DMP technology with advanced AI, marketing organizations can optimize ad spend, reduce attrition, improve acquisition rates, and increase revenues.

Download this whitepaper to learn about:

The growing importance and demands of a unified adtech and martech world
Four foundational use cases for unifying your DMP
The role of decisioning technology
The unified DMP solution offered by Merkle | Comet and Pega® Customer Decision Hub, Pega’s decisioning technology—providing a bi-directional integration of your third-party DMP and marketing technology

Category:

First tag

Sales Automation and Stuff

CRM

White Paper

Pega.com

Related resources

@bolt/card-w-teaser-list.twig

@bolt/card-w-teaser.twig

White Paper

New ways to engage your customers

Download Now

The foundational use cases that are unifying the worlds of adtech and martech.

Omni-channel customer journeys are increasingly recognized as the best practice standard by which organizations need to define, implement, and measure their marketing strategy and assign marketing spend. Maintaining advertising technology (adtech) and marketing technology (martech) silos creates technology, organizational, and capability gaps—preventing us from effectively driving toward coherent, profitable, and delightful customer experiences across both owned and paid media, throughout the entire customer life cycle. And yet, with the growing maturity of data management platform (DMP) implementations—combined with greater adoption and utilization of decision management platforms—these two unique worlds of adtech and martech can be bridged, with pre-built technology solutions that deliver new, previously unachievable use cases. By combining powerful DMP technology with advanced AI, marketing organizations can optimize ad spend, reduce attrition, improve acquisition rates, and increase revenues.

Download this whitepaper to learn about:

The growing importance and demands of a unified adtech and martech world
Four foundational use cases for unifying your DMP
The role of decisioning technology
The unified DMP solution offered by Merkle | Comet and Pega® Customer Decision Hub, Pega’s decisioning technology—providing a bi-directional integration of your third-party DMP and marketing technology

Category:

First tag

Sales Automation and Stuff

CRM

White Paper

Pega.com

Related resources

@bolt/card-w-teaser-list.twig

@bolt/card-w-teaser.twig

In The News

See the latest updates and media coverage about Pega from around the world.

Featured Press Releases

See all press releases

@bolt/card.twig

Featured Media Coverage

See all media coverage

@bolt/card.twig

Related resources

@bolt/card.twig

Press Releases

Pegasystems Launches Pega Community to Empower Anyone to Create Better Software

New community fosters collaborative approach to developing Pega apps for both experienced and new developers

LAS VEGAS – June 5, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced Pega Community, an open online community empowering Pega users of all experience levels to build better software without coding. This new community allows anyone – from novice to expert – to access the latest resources and tutorials to unlock the power of Pega Infinity™, Pega’s next generation digital transformation suite.

As organizations race to digitally transform their businesses, people with the skills to rapidly create the required solutions are in high demand. Pega Community aims to change how software gets built and redefine who gets to build it by providing an engaging educational resource for Pega’s no-code development environment. From business users to veteran developers, the site offers valuable resources to quickly drive successful digital transformation projects from start to finish. Members can stay current with Pega technology, enhance existing skills, and take their careers to the next level. Pega Community allows developers to network with each other to share ideas and discuss projects, while providing Pega clients with a prime resource to find people with the necessary skills needed for their next project.

Find out what's new

Pega Community is open today and offers the following:

Pega Launchpad: New Pega users can engage with several core ‘missions’ to help familiarize them with Pega and accelerate their learning – at their own pace. These missions include a look at key Pega capabilities such as artificial intelligence (AI) and robotics; designing effective applications to meet users’ goals; tips on leveraging Pega Community; and more. Users will soon be able to earn badges they can attach to their profiles as they complete courses, learn new skills, and quickly gain confidence to develop solutions on their own.

Pega Community Profiles and ”Find a Pega Pro”: Newly expanded profile pages enable Pega Community members to build their personal Pega brand and connect with other developers and potential employers. Profiles include project history, areas of expertise, and availability status for new projects. Additionally, users can showcase their achievements with their official verified Pega certifications, as well as badges earned from completing courses, attending events and seminars, demonstrating product knowledge, and more. Through the new “Find a Pega Pro” tool, Pega’s industry-leading clients – representing some of the most successful companies in the world – can search within their own organizations to find available Pega developers who match the skills and qualifications they’re seeking. This tool will help Pega Community members looking for their next project to market their skills and find exciting new career opportunities.

Project Hub: Project Hub gives users a comprehensive, centralized source of information, guidance, and tools needed to run successful Pega projects. These continuously updated resources – from basic to advanced articles, to templates and role-specific resources – bolster success by helping users accelerate projects, ensure app quality and relevance, and drive agility. The information is structured around the project lifecycle and key capabilities for fast and easy reference. For the first time, users have access to all the delivery insights cultivated from more than 35 years of Pega consulting projects.

Pega Community will be debuted during today’s keynote presentation at PegaWorld — Pega’s annual conference being held through June 6 in Las Vegas. To join Pega Community, please visit https://community.pega.com/.

Quotes & Commentary

“AI and automation technologies have generated tremendous hype, but the potential within the enterprise remains largely untapped,“ said Don Schuerman, chief technology officer and vice president, product marketing, Pegasystems. “Organizations must augment their human intelligence with AI across the entire organization in order to move beyond basic efficiency improvements. By deploying AI and automation with an end-to-end view in mind, businesses can move closer to fulfilling their customer centric vision.”

Download related media assets for this story.

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

Press Kit

Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
Lisa.Pintchman@pega.com
+1 617-866-6022

North America

Sean Audet
Director, Corporate Communications
Sean.Audet@pega.com
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
Ilena.Ryan@pega.com
+1 617-866-6722

Europe

Joanna Richardson
Director, Corporate Communications
Joanna.Richardson@pega.com
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
Jon.Brigden@pega.com
+44 (0) 118 9398 584

Pegasystems Inc.

One Rogers St.
Cambridge, MA 02142
U.S.A.
Phone +1 617-374-9600
Fax +1 617-374-9620

Placeholder for this page's header

2018 Agenda

Session: spark talk

Insert Page Title Here

Date and Location

Insert Time Here

Insert Location Here

Speaker(s)

Alan Trefler

President and CEO

Pegasystems

Micheal Hines

President

Cisco

Winifred Gomez

Vice President

Accenture

Insert Event Description Here. Phasellus molestie magna non est bibendum non venenatis nisl tempor. Suspendisse dictum feugiat nisl ut dapibus. Mauris iaculis porttitor posuere. Praesent id metus massa, ut blandit odio. Proin quis tortor orci. Etiam at risus et justo dignissim congue. Donec congue lacinia dui, a porttitor lectus condimentum.

What you'll learn

The growing importance and demands of a unified adtech and martech world

Four foundational use cases for unifying your DMP

The role of decisioning technology

Topics

Industries

Healthcare

Hospitality

Government

Products

Marketing

Field Service

Related Sessions

Spark Talk

What Aflac is learning about consumer expectations through monitoring tech disruptions

Spark Talk

Leverage Mobile and Collaboration to Increase Revenue and Decrease Order-to-Cash Cycle Time

Spark Talk

PayPal Delivers World Class Customer Service, Worldwide

Register Now

Time is running out to take advantage of end-of-year pricing.

Become a PegaWorld Insider

Stay up-to-date on all the latest PegaWorld news and announcements.

Connect to start a conversation

#PegaWorld18

Placeholder for this page's header

2018 Agenda

Session: spark talk

Alan's keynote

Date and Location

June 3, 2018, 10:00A - 11:00A

MGM Grand Hotel, Room 2014

Speaker(s)

Alan Trefler

President and CEO

Pegasystems

Micheal Hines

President

Cisco

Winifred Gomez

Vice President

Accenture

Insert Event Description Here. Phasellus molestie magna non est bibendum non venenatis nisl tempor. Suspendisse dictum feugiat nisl ut dapibus. Mauris iaculis porttitor posuere. Praesent id metus massa, ut blandit odio. Proin quis tortor orci. Etiam at risus et justo dignissim congue. Donec congue lacinia dui, a porttitor lectus condimentum.

What you'll learn

The growing importance and demands of a unified adtech and martech world

Four foundational use cases for unifying your DMP

The role of decisioning technology

Topics

Industries

Healthcare

Hospitality

Government

Products

Marketing

Field Service

Related Sessions

Spark Talk

What Aflac is learning about consumer expectations through monitoring tech disruptions

Spark Talk

Leverage Mobile and Collaboration to Increase Revenue and Decrease Order-to-Cash Cycle Time

Spark Talk

PayPal Delivers World Class Customer Service, Worldwide

Register Now

Time is running out to take advantage of end-of-year pricing.

Become a PegaWorld Insider

Stay up-to-date on all the latest PegaWorld news and announcements.

Connect to start a conversation

#PegaWorld18

Placeholder for this page's header

2018 Agenda

Session: spark talk

What Aflac is Learning About Consumer Expectations Through Monitoring Tech Disruptions

Date and Location

June 4, 2018, 2:00P - 4:00P

MGM Grand Hotel, Room 2046

Speaker(s)

Alan Trefler

President and CEO

Pegasystems

Micheal Hines

President

Cisco

Winifred Gomez

Vice President

Accenture

Insert Event Description Here. Phasellus molestie magna non est bibendum non venenatis nisl tempor. Suspendisse dictum feugiat nisl ut dapibus. Mauris iaculis porttitor posuere. Praesent id metus massa, ut blandit odio. Proin quis tortor orci. Etiam at risus et justo dignissim congue. Donec congue lacinia dui, a porttitor lectus condimentum.

What you'll learn

The growing importance and demands of a unified adtech and martech world

Four foundational use cases for unifying your DMP

The role of decisioning technology

Topics

Industries

Healthcare

Hospitality

Government

Products

Marketing

Field Service

Related Sessions

Spark Talk

What Aflac is learning about consumer expectations through monitoring tech disruptions

Spark Talk

Leverage Mobile and Collaboration to Increase Revenue and Decrease Order-to-Cash Cycle Time

Spark Talk

PayPal Delivers World Class Customer Service, Worldwide

Register Now

Time is running out to take advantage of end-of-year pricing.

Become a PegaWorld Insider

Stay up-to-date on all the latest PegaWorld news and announcements.

Connect to start a conversation

#PegaWorld18

Pega Events

CRM Applications for Real-Time Engagement

Pega’s AI powered CRM Suite is transforming the way enterprises drive greater engagement across the entire customer journey.

January 25, 2018
10:00 AM EST
New York, NY

At Pega, we’re obsessed with being unified. Our mobility, real-time AI, robotic automation, BPM, and case management are best in breed – go ask the analysts. But we didn’t cobble this together from pieces of dead companies – we built it from the ground up on a unified, enterprise-ready architecture.

When you don’t have to waste time feeding the Frankenstack, you can focus on stuff that matters: designing awesome customer experiences. Automating your most complicated processes. Innovating in ways that disrupt the market."

The growing importance and demands of a unified adtech and martech world

Four foundational use cases for unifying your DMP

The role of decisioning technology

The unified DMP solution offered by Merkle | Comet and Pega® Customer Decision Hub, Pega’s decisioning technology—providing a bi-directional integration of your third-party DMP and marketing technology

Event Agenda

11:00 - 12:00 pm

Registration

11:00 - 12:00 pm

Networking Lunch

11:00 - 12:00 pm

Welcome & Keynote

11:00 - 12:00 pm

Customer Engagement Program: Panel Discussion, Demos, Presentations

11:00 - 12:00 pm

Networking Reception

The finished page should be different from what is shown here in the following ways (consider the Invision comps canonical in these respects):
* It should have an optional negative top margin to overlay the band above it
* At mobile breakpoints, the form should overlay the whole screen

Styling details of the form fields such as font size may appear slightly different. That should not be reason to fail this during QA - the correct sizes will be pulled in when the site is updated to use the latest 1.x version of Bolt.

Register now

(all fields are required)

First Name

Last Name

Email Address

Job Title

Company Name

Phone Number

Functional Area

Country

Receive periodic emails on key analyst reports, Pega events, and important news. You can unsubscribe at any time

Location Details

This Is The Place Where The Event Is Happening

123 Sesame St.

New York, NY 10012

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Purus viverra accumsan in nisl nisi scelerisque eu ultrices vitae. Vel risus commodo viverra maecenas accumsan lacus vel facilisis volutpat.

Hear From Our Industry Leaders

Stanley Wheeler

Executive Director, My Company

The "show more" link should open details in a modal. Use this Invision comp as the source of truth for that modal.

Stanley Wheeler

Executive Director, My Company

Stanley Wheeler

Executive Director, My Company

Stanley Wheeler

Executive Director, My Company

Stanley Wheeler

Executive Director, My Company

Stanley Wheeler

Executive Director, My Company

Highlights from 2017

@bolt/card.twig

Event Sponsors

This section was originally designed as a simple 5-column Bolt grid. However, because Drupal already has a structure for putting partner logos within action blocks, it was redesigned to use that structure instead. It should be built using those existing structures, not rebuilt from the example below. However, the example below can still serve as the source-of-truth for the finished product.

Related Resources

@bolt/card.twig

Register now

(all fields are required)

First Name

Last Name

Email Address

Job Title

Company Name

Phone Number

Functional Area

Country

Receive periodic emails on key analyst reports, Pega events, and important news. You can unsubscribe at any time

ROBOTIC AUTOMATION

Automation to Get Work Done

Robotic Process Automation (RPA) is not going to transform your business by itself. Up to half of initial RPA projects fail. Combine robotics with powerful end-to-end automation and you can jump on the RPA bandwagon without becoming a statistic.

Automation is a Journey

At Pega, we’re obsessed with being unified. Our mobility, real-time AI, robotic automation, BPM, and case management are best in breed – go ask the analysts. But we didn’t cobble this together from pieces of dead companies – we built it from the ground up on a unified, enterprise-ready architecture.

When you don’t have to waste time feeding the Frankenstack, you can focus on stuff that matters: designing awesome customer experiences. Automating your most complicated processes. Innovating in ways that disrupt the market."

Whitepaper

Anthem: Service Desktop

Anthem debuts its next-generation service desktop, driving frictionless customer experiences.

Get the report

Transformational Results

321% ROI in less than 12 months. 75% cost savings. 75% productivity improvements. These are transformational outcomes. Getting there takes more than just a few robots. You need one unified automation engine.

Use business process management to orchestrate people and systems. Deploy RPA to take repetitive work out of your operation. Use case management to manage it all from end to end.

You define service level agreements, route work, and apply rules and advanced intelligence. You can jumpstart with RPA, sure – but you’ll be able to fly past the 20% improvement companies see from robotics alone.

Why? Because Pega’s capabilities are unified on one platform. No duct tape. No wiring a bunch of things together. You think about outcomes from end to end. Your technology should be able to get that end to end work done.

Whitepaper

Anthem: Service Desktop

Anthem debuts its next-generation service desktop, driving frictionless customer experiences.

Get the report

Give Your Employees a Robot

Imagine if you could give back five minutes of every employee’s day. You can if you free them from wrangling across systems and process siloes for information. How? Software robots that automate the desktop tasks that frustrate your people and slow them down. We call these “productivity bots.”

Productivity bots collaborate with your employees to bridge systems and process siloes. They do work like tabbing, searching, and copying and pasting – so your people can focus on your customers.

Leveraging productivity bots that simplify the employee experience injects instant ROI into your business. In just two to three weeks you'll turn all your service agents, back-office workers, or front-line sellers into productivity ninjas. They’ll be happier. You’ll be happier. And your customers will be happier.

Whitepaper

Anthem: Service Desktop

Anthem debuts its next-generation service desktop, driving frictionless customer experiences.

Get the report

Find Improvement Opportunities

It’s 3 p.m. Do you know how your employees are doing? What are they struggling with? What best practices have they discovered? How do you help them be more effective?

You might have KPIs, but do you know what contributes to those KPIs? What systems are effective? What workarounds your employees are taking? New apps get deployed, processes change, regulatory environments shift – it’s the never-ending cycle of change. You need continuous insights to measure the impact of these changes.

Pega Workforce Intelligence captures insights at the desktop. It gets you the details of how work gets done. It uses real-time AI to tell you what systems and processes are getting in the way of employee productivity.

Because once you know the details, you can act. And that makes all the difference.

Whitepaper

Anthem: Service Desktop

Anthem debuts its next-generation service desktop, driving frictionless customer experiences.

Get the report

The Last Mile of Integration

Mainframes without APIs? CRM and other mission critical apps? You can’t automate if you can’t connect to the systems that matter. Pega gives you the tools you need to bridge the last mile of integration. It’s everything you need to wrap and renew your enterprise applications.

Productivity bots collaborate with your employees to bridge systems and process siloes. They do work like tabbing, searching, and copying and pasting – so your people can focus on your customers.

Leveraging productivity bots that simplify the employee experience injects instant ROI into your business. In just two to three weeks you'll turn all your service agents, back-office workers, or front-line sellers into productivity ninjas. They’ll be happier. You’ll be happier. And your customers will be happier.

Whitepaper

Anthem: Service Desktop

Anthem debuts its next-generation service desktop, driving frictionless customer experiences.

Get the report

Ensure Governance and Oversight

As organizations continue to collect software robots, the speed of application updates accelerates, and the application of artificial intelligence broadens. Sooner or later, you’ll get caught up in a management nightmare if you have not considered how to provide consistent oversight and governance over bots, cognitive or not.

Pega’s enterprise process transformation platform helps orchestrate complex processes, and the Pega Customer Decision Hub supports deterministic rules in addition to advanced adaptive analytics. Rest assured regulatory compliance is maintained across the enterprise.

Capabilities such as auto self-documentation ensure an audit trail is maintained of all activities so compliance risk is minimized and required reporting is streamlined and automated.

Whitepaper

Anthem: Service Desktop

Anthem debuts its next-generation service desktop, driving frictionless customer experiences.

Get the report

3 Capabilities Insurers Need for Outstanding Customer Engagement

By Kate Fowler, Sep 25 2018

Digital technology is changing how clients engage with insurers.

Remember the old days when customers could only conduct business either in person or over the phone? Now insurers need to be able to engage via the internet, mobile devices, email, call center, customer service agents, virtual voice assistants, chatbots, and whatever devices come next. Channels are evolving constantly and customers expect insurers to keep up. They expect you to meet them on their channel of choice and not the other way around.

Why are expectations so high? Insurance consumers, both retail and commercial, are already experiencing real-time service across multiple channels from their banks, retailers, suppliers, third-party information services, etc. They are looking at the insurance industry and asking, "Why can’t my insurer do this?" They are expecting an informed and personalized experience every time they engage with you.

The reality is, customer service is not about how many channels you have – it’s about how you service your customers across those channels.

Most insurers have implemented the ability to connect with clients and agents over many of the above-mentioned channels, but a customer’s experience often varies from channel to channel. If a customer switches channels, they likely have to start from scratch and must repeat their problem and information again. This can be frustrating for both the consumer and the insurance provider.

However, this problem can’t be fixed with the old method of just "throwing more people at it." Instead, to provide real-time, contextual service that meets and exceeds customers' expectations, insurers should leverage strategic investments in digital technology that connect their channels and data, plus core functionality that's leveraged across all channels.

There are three changes insurers need to make right now to create a proactive, digital, client-focused platform for customer engagement.

1. Empower 1-to-1 engagement with real-time AI: Artificial Intelligence can help provide the personalized engagement that insurance consumers value. By analyzing and applying machine learning to each customer’s historical, cross-channel data you will be able to anticipate client needs, provide proactive service, and grow the value of your relationship with each client. Two of the most effective applications of AI in the insurance industry are powering intelligent virtual assistants, like chatbots, or providing guided next best actions to call center agents. AI helps insurers provide consistency with established internal policies and guidelines, and personalized service.

2. Connect the front and back office with end-to-end robotic automation and case management: Bridge the gap between your back-end legacy systems and your digital front end by connecting data and workers using robotic process automation (RPA) and case management. RPA automates data integrations and eliminates the tedious search / copy / paste of a customer’s history across process silos that typically slow down productivity. Case management orchestrates this data with your processes, people, robots, and applications to adaptively manage customer journeys to completion.

3. Unite experiences across channels: Engage with customers and maintain the context of a conversation across a variety of channels and devices by making omni-channel access a priority. This means integrating multi-channel systems with case management and re-using functionality across channels to create a single, connected conversation with customers.

Change doesn’t have to take multiple years or costs millions of dollars.

These three changes can significantly increase the opportunity for consumer retention by providing a frictionless, digital consumer experience. To start, plan for and focus on customer journeys and outcomes. Then combine out-of-the-box product capabilities with an agile methodology.

Insurers are already realizing tremendous business value and return on investment from engaging with customers on their preferred channel, connecting conversations across digital ecosystems with case management, robotics, and end-to-end automation, and using AI as a guide for personalized, client-centric, outcome-driven experiences.

Learn More

Discover how manufacturing and high-tech enterprises are optimizing operations and delivering spectacular service with Pega.
Read how a leading global auto manufacturer automates quality inspection and monitoring.
Download Forrester’s "The Growing Importance of Process to Digital Transformation" to learn how process initiatives increasingly focus on digital transformation – and the approaches organizations are taking to accomplish their new goals.
See how to transform your quality management processes to deliver value faster and digitize value streams from end to end.
Read Setrag Khoshafian’s blog on how IoT and real-time Lean Six Sigma are affecting process improvements and digital transformation.
Learn what it takes to make the necessary and dramatic changes in how a business thinks about its customers, its people, and its technology to survive and thrive in digital. Read Alan Trefler’s eBook, “Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation."

About the Author

In her role as Director and Insurance Industry Principal, Kate Fowler, helps Pega’s clients optimize their operations, solve business challenges, and leverage digital technology to drive business strategy.

Powerful software. Powered by you.

Placeholder for rest of the page

Eyebrow

Headline

Button

TAnthem debuts its next-generation service desktop, driving frictionless customer experiences.

Real-time Decisioning Revenue Calculator

Find out the total revenue benefit of taking a real-time, next-best-action approach to customer engagement, focused on retention and cross-sell.

What is your company’s total revenue?

What is your company’s churn rate?

How many customers does your company have?

What is your company’s average cost of customer acquisition?

How much is each customer worth (per year)?

Recalculate

Email my results

Your total benefit from a real-time, next-best-action approach is 429,457,193

The Value of Customer Retention

Deeper relationships. Lasting benefits.

Pega protects your revenue by proactively predicting churn, then delivering hyper-personalized next best actions that retain customers, buiild long-term loyalty, and reduce discounts.

Total Retention Benefit: $207,500,000

Your churn rate today 10%

Your churn rate with Pega Customer Decision Hub 9%

Number of additional customers retained 100,000

Cost avoidance of replacing churned customers 20,000,000

Revenue loss avoidance with Pega Customer Decision Hub 187,500,000

Upsell and Cross-Sell Benefits

Make selling more empathetic.

With Pega’s real-time decisioning you’ll know when a customer is in-market, and how to convert the sale. You’ll trigger relevant offers at exactly the right time - increasing your accept rates and maximizing customer lifetime value.

Total Uppsell/Cross-sell Benefit: $220,833,333

Your current value of a customer $1,875

Your value of a customer with Pega Customer Decision Hub $1,897

Percent increase in customer value from improved upsell/cross-sell presentation and conversion rates 1%

Dashboard

Completed Training

Sort by: Latest Activity

Created on: Oldest to Newest

Created on: Newest to Oldest

Business Process Modeling

MODULE

Completed: August 1, 2019

Last Updated: July 12, 2019

Configuring a Case Type

CHALLENGE

Passed: Score 85%: July 31, 2019

Last Updated: July 12, 2019

Archived

System Architect Essentials

MISSION

Completed: August 1, 2019

Last Updated: August 11, 2019

This mission has been updated. Please recomplete to earn the mission badge again.

Introduction to Business Architecture

MODULE

Completed: July 1, 2019

Last Updated: July 12, 2019

Configuring a Case Type

CHALLENGE

Passed: Score 85%: July 31, 2019

Last Updated: July 12, 2019

Archived

Business Process Modeling

MODULE

Completed: August 1, 2019

Last Updated: July 12, 2019

Dashboard

My Favorite Training

Module

Business Process Modeling - Advanced Topics

6 Topics

40 mins remaining

Corporis nesciunt qui aut quia suscipit laudantium qui. Est animi consequatur earum rerum non aperiam.

Challenge

Configuring a case type

14 Steps

In progress

Non a impedit et eligendi sapiente. Eos soluta animi harum dolor ut facere. Minus voluptate et accusamus omnis dolores ratione dolorum doloremque.

Module

Praesentium dicta possimus adipisci.

6 Topics

40 mins remaining

Explicabo rem itaque voluptas. Eius sunt saepe ut eos.

Dashboard

My Missions (12)

Mission

Itaque accusantium.

1 Module

10 mins

Dignissimos similique ipsam nisi tempora. Molestiae ipsa soluta quia atque. Commodi eligendi quas amet omnis asperiores.

Last activity: 3 days ago

Mission

Ab tempora.

9 Modules

1 Challenge

10% complete

Qui et saepe doloremque et quasi fugit quis fugit. Ab et aut repudiandae magnam dicta eveniet fuga. Explicabo fugiat ipsum commodi est pariatur veritatis officia aut.

Last activity: 12/21/19

Assigned

Mission

Esse blanditiis quaerat.

2 Modules

1 Challenge

10% complete

Sed eveniet architecto similique voluptatem aut omnis. Nemo voluptas velit quia quia a inventore excepturi. Laboriosam et molestias quis eveniet maiores occaecati.

Last activity: 12/21/19

Mission

Dicta laboriosam possimus.

1 Module

10 mins

Ut dolor cumque iste eaque consequatur ut. Et consequatur aut et rerum eveniet. Aliquam repellat ut est repudiandae.

Last activity: 3 days ago

Mission

Quidem et quasi dolor id.

6 Modules

1 Challenge

10% complete

Et et repellat ipsum sint culpa. Repellat neque at aut mollitia. Sint doloremque quo quas dolorum et.

Last activity: 12/21/19

Assigned

Mission

Illum fugit vel dolorem.

8 Modules

1 Challenge

10% complete

Veniam ipsa voluptas soluta odio est numquam. Provident deserunt esse omnis.

Last activity: 12/21/19

Mission

Quod et veritatis in.

10 Modules

1 Challenge

25% complete

Consequatur enim maiores vel consequatur porro est et eos. Ut fugiat commodi aut dignissimos quia. Quae libero ullam aut eaque rerum perferendis tempore.

Last activity: 3 days ago

Mission

Voluptatem aliquam consequuntur possimus.

5 Modules

1 Challenge

10% complete

Nisi non est labore eum repellat omnis. Non similique sed dolorum reiciendis aut quis. At earum commodi ipsa sed distinctio enim voluptatibus ullam.

Last activity: 12/21/19

Assigned

Mission

Assumenda officia est.

8 Modules

1 Challenge

10% complete

Libero deleniti velit rerum libero aut. Perspiciatis fugit magnam itaque qui quibusdam eos voluptates.

Last activity: 12/21/19

Mission

Amet perferendis.

8 Modules

1 Challenge

25% complete

Ut placeat ipsum commodi sint. Qui sit quia dolor.

Last activity: 3 days ago

Mission

Et ut.

3 Modules

1 Challenge

10% complete

Est corrupti autem quasi similique similique aspernatur. Quod reprehenderit sed corrupti et. Laboriosam qui accusantium voluptatum culpa accusamus maxime.

Last activity: 12/21/19

Assigned

Mission

Asperiores aperiam occaecati.

3 Modules

1 Challenge

10% complete

Rem rerum eum ut maiores expedita. Facere ut quidem enim ratione quaerat. Corporis ad sunt voluptatem.

Last activity: 12/21/19

Welcome back Justin!

Let's change the way the world builds software.

My Favorite Training
My Completed Training

My Missions

Add Mission

In Progress

Module

Est aut ut.

7 Topics

40 mins remaining

Unde quos veritatis explicabo libero aliquid magni illum et. Quo odio ut sequi voluptatem facilis ipsam reprehenderit. Sint minus aliquam sint sunt sint ipsa rem quis.

Last activity: 3 days ago

Module

Occaecati ea voluptates et.

7 Topics

In progress

Illo veniam eveniet vitae id laboriosam. Quis ipsa autem corporis debitis autem. Non vitae assumenda corporis et recusandae.

Last activity: 12/21/19

Recommended Missions

Mission

Commodi vel.

3 Modules

1 Challenge

25% complete

A vitae enim iure quas non labore. Laudantium ipsa hic dignissimos quasi eum voluptatibus assumenda.

Mission

Qui consectetur ut laborum.

7 Modules

1 Challenge

25% complete

Dolor cupiditate ratione et accusamus ut ipsum quisquam. Voluptatem error rerum similique blanditiis. Occaecati aut in qui eveniet cumque.

Mission

Ducimus voluptate aliquid ut.

8 Modules

1 Challenge

25% complete

Necessitatibus impedit sint et sint. Magni nulla omnis eius labore nobis ea et.

New Training

Mission

Occaecati excepturi.

5 Modules

1 Challenge

25% complete

Odit excepturi explicabo voluptas minima. Cum corrupti cupiditate et est cum est aspernatur aperiam.

Module

Neque dolor.

5 Topics

In progress

Animi in aliquid qui voluptatibus quisquam velit. Veritatis enim ad tempore voluptas earum rerum assumenda. Qui asperiores aspernatur placeat minus aut veniam unde ratione.

Module

Autem nostrum delectus.

4 Topics

40 mins remaining

A aut iure incidunt corrupti. Nihil ut et est qui consequatur. Accusamus nihil aut quisquam et.

Welcome back Justin!

Let's change the way the world builds software.

My Favorite Training
My Completed Training

My Missions

Mission

Sit quisquam sint non.

1 Module

10 mins

Rerum perferendis facilis ullam veniam vitae. Doloremque repellat qui dolore.

Last activity: 3 days ago

Mission

Non est quo.

4 Modules

1 Challenge

10% complete

Voluptatem et est necessitatibus possimus. Iure nobis fugiat vel vel tempora dolorem. Fugiat et veniam culpa temporibus excepturi.

Last activity: 12/21/19

Assigned

Mission

Magni consequuntur soluta.

6 Modules

1 Challenge

10% complete

Provident voluptas ut quasi distinctio nihil rerum deleniti. Neque consectetur necessitatibus eos animi asperiores velit veritatis.

Last activity: 12/21/19

Mission

Enim pariatur laudantium est.

1 Module

10 mins

Consequatur amet porro aliquid voluptatum ut doloremque. Minima quisquam vel ducimus labore dolorem nulla.

Last activity: 3 days ago

Mission

Et sed consectetur.

3 Modules

1 Challenge

10% complete

At ut qui excepturi in tenetur autem. Corporis perspiciatis quasi dolore laboriosam.

Last activity: 12/21/19

Assigned

Mission

Aliquid et iste nisi.

2 Modules

1 Challenge

10% complete

Consequatur quasi et veniam consequatur sequi est. Dignissimos ut eveniet et molestiae ut. Nisi neque ipsum sapiente atque tempora doloribus laboriosam.

Last activity: 12/21/19

Mission

Et magnam.

8 Modules

1 Challenge

25% complete

Repellendus necessitatibus perspiciatis ea aspernatur odio. Odio doloribus perspiciatis quaerat qui nemo beatae dolores. Omnis libero dolor asperiores quisquam.

Last activity: 3 days ago

Mission

Optio maxime eligendi ullam.

3 Modules

1 Challenge

10% complete

Est dolor temporibus ea recusandae aperiam. Sint sunt at non eveniet quaerat molestiae quod. Aspernatur quia autem libero.

Last activity: 12/21/19

Assigned

Mission

Quis fugit qui perspiciatis.

7 Modules

1 Challenge

10% complete

Numquam corrupti consequatur non itaque et eum. Nihil est sed sequi. Quis qui nihil animi perspiciatis.

Last activity: 12/21/19

Mission

Iste enim qui velit et.

4 Modules

1 Challenge

25% complete

Placeat quas perspiciatis sed eaque quae. Suscipit necessitatibus qui consequuntur.

Last activity: 3 days ago

Mission

Sit non adipisci tempora.

6 Modules

1 Challenge

10% complete

Eos perferendis qui voluptatem accusamus ut dolor. Voluptates ipsum voluptate quisquam repudiandae repellat.

Last activity: 12/21/19

Assigned

Mission

Quia error optio quis.

9 Modules

1 Challenge

10% complete

Consequatur ipsum vero esse maxime. Facere facere molestiae et placeat incidunt ea. Doloribus voluptatem rem rerum.

Last activity: 12/21/19

In Progress

Module

Ducimus est beatae eos animi.

5 Topics

40 mins remaining

Ipsam eos repellat mollitia doloribus consequuntur est neque. Quas qui ut ut omnis vero voluptatem quis expedita. Omnis id suscipit excepturi odit ea ut quo.

Last activity: 3 days ago

Module

Incidunt et aliquid enim.

10 Topics

In progress

Ipsa aspernatur veritatis doloribus quis. Est voluptate natus in quo veritatis hic tempore sint.

Last activity: 12/21/19

Recommended Missions

Mission

Consequatur illo quidem ut sit.

4 Modules

1 Challenge

25% complete

Similique doloremque cupiditate ut enim nobis explicabo commodi et. Beatae fugit sequi sit expedita et est sed placeat. Adipisci omnis dignissimos quia doloremque eum ut id.

Mission

Ducimus voluptatibus est.

3 Modules

1 Challenge

25% complete

Nam cupiditate doloribus enim distinctio laborum quis. A dolor odit consectetur aliquam non ullam rerum.

Mission

Voluptatem libero eligendi nam et.

3 Modules

1 Challenge

25% complete

Voluptatem quo hic veniam nostrum atque. Ipsam repellendus molestiae quisquam veritatis rem nihil.

New Training

Mission

Rerum esse voluptatem similique.

2 Modules

1 Challenge

25% complete

Nisi ex praesentium molestias. Natus enim excepturi itaque repellat nisi nobis.

Module

Reiciendis repellat laborum assumenda.

5 Topics

In progress

Est impedit aspernatur ad dolorem error. Laborum debitis dolores soluta nesciunt accusamus.

Module

Omnis laborum voluptas.

6 Topics

40 mins remaining

Cum et quos velit in. Error odio earum provident iure dolores.

Main Search

Archived Search Results

Looking for instructor-led training?

This content has been archived.

Sort by

Type

Proin viverra (1040)

Phasellus leo dolor (503)

Aenean vulputate (167)

Maecenas ullamcorper (96)

Skill Level

Proin viverra (1040)

Phasellus leo dolor (503)

Aenean vulputate (167)

Maecenas ullamcorper (96)

View archived training

Instructor-led Training

View the class schedule to see the latest in person training

Search Results

Looking for instructor-led training?

Challenge

(< class="e-bolt-text-link">Clear filters)

Sort by

Type

Proin viverra (1040)

Phasellus leo dolor (503)

Aenean vulputate (167)

Maecenas ullamcorper (96)

Skill Level

Proin viverra (1040)

Phasellus leo dolor (503)

Aenean vulputate (167)

Maecenas ullamcorper (96)

View archived training

Instructor-led Training

View the class schedule to see the latest in person training

Search Results

Looking for instructor-led training?

Sort by

Type

Proin viverra (1040)

Phasellus leo dolor (503)

Aenean vulputate (167)

Maecenas ullamcorper (96)

Skill Level

Proin viverra (1040)

Phasellus leo dolor (503)

Aenean vulputate (167)

Maecenas ullamcorper (96)

View archived training

Instructor-led Training

View the class schedule to see the latest in person training

Certification Exam

Name of Certification goes here

60 Questions

90 mins

Passing Score: 70%

The Certified System Architect (CSA) certification is for developers and technical staff members who want to learn how to develop Pega applications. This certification provides a baseline measurement on your knowledge of Pega applications. The CSA 7.4 exam includes scenario questions, multiple choice questions and drag/drop items. If multiple answers are required, the text states how many responses are needed.

First Tag

Second Tag

Prerequisites:

Exam Topics

Pega Platform (8%)

Case Lifecycle (25%)

Case Data Modeling (17%)

Business Policy Automation (13%)

User Views (20%)

Reports (12%)

Testing (5%)

Did you find this content helpful?

28% found this useful

Want to help us improve this content?

Mission Test

Mission Name Goes Here

60 Questions

90 mins

Passing Score Needed: 70%

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.

First Tag

Second Tag

H5P Embed

Return to mission

Mission Test

Mission Name Goes Here

60 Questions

90 mins

Passing Score Needed: 70%

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.

First Tag

Second Tag

H5P Embed

Return to mission

Mission Test

Mission Name Goes Here

60 Questions

90 mins

Passing Score Needed: 70%

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.

First Tag

Second Tag

H5P Embed

Return to mission

Page Subtitle

Mission Name Goes Here

13 Modules

12 Challenges

1 Mission

7 hrs 30 mins

Other

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations. Test

Beginner

Pega Platform 8.3

Application Development

Case Management

Other

Hide Completed

Challenge

Quisquam et quasi.

14 tasks

Completed
Et est repellat nihil quaerat sint. Natus esse et exercitationem dolorum ea ut. Recusandae omnis repellat excepturi aut et nihil. Eligendi natus quibusdam esse quisquam molestiae saepe repellat.

Module

Et officiis inventore odio.
Facere repellendus sint quo. Deleniti ab repellendus quidem tenetur. Rerum consequatur et doloribus est impedit exercitationem. Quam a ut tenetur ad est laborum molestiae.

Module

Name of module that will take up two lines of text
Non mollitia et laboriosam id. Sit totam veniam ullam est nihil voluptatibus. Dolorem qui et voluptatibus earum nihil. Laborum et consequatur similique unde. Esse minima voluptatibus sint.

Mission Test

Iusto alias.
Veniam officiis est est dolorum at ipsam nam. Odit quidem ipsam ipsam id. Aliquid tempora dolor eos nesciunt nostrum aperiam aliquam aut. Nulla tempore eius distinctio. Quasi eaque in eum placeat.

Mission Exercise

Illum blanditiis a corporis.
Qui est quam eligendi ratione inventore qui excepturi accusantium. Incidunt beatae commodi eos provident sed. Iste quidem consequatur excepturi est dolor id. Pariatur ut et assumenda expedita. Reiciendis quos ut omnis veniam et.

Challenge

Sint fugiat porro eligendi vitae.
Vitae ratione eos eos sed. Similique quaerat minus vel pariatur fugit. Cum veritatis omnis sunt vitae.

Mission

Doloremque eos ad.
Sed aut modi distinctio a. Ad ipsam doloremque cum quidem libero in.

Module

Ratione inventore alias.
Voluptate nobis veniam est laborum. Necessitatibus asperiores nulla autem velit dolor omnis. Nobis ad voluptatem quo repellendus veniam possimus. Provident illo nam ut enim facere at.

Page Subtitle

Mission Name Goes Here

13 Modules

12 Challenges

1 Mission

7 hrs 30 mins

Other

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations. Test

Beginner

Pega Platform 8.3

Application Development

Case Management

Other

Hide Completed

Challenge

Dolorem aut.

8 tasks

Completed
Porro eum sint sed ut laborum voluptatibus. Repellat quisquam vitae accusantium expedita soluta quam. Autem quis minima laborum et adipisci vel voluptas. Omnis officiis velit labore doloribus dignissimos unde aut qui.

Module

Exercitationem reiciendis unde eos quis.
Dolorum aut et numquam sit ut et. Magnam sit ut repellendus incidunt fugiat placeat. Debitis laborum repellendus et aliquid. Possimus quis quidem necessitatibus dolorem quae.

Module

Name of module that will take up two lines of text
Sit temporibus necessitatibus possimus assumenda qui. Aut dolorem est minus. Quo eligendi voluptatem consequatur. Quia nemo et et ab dolorum.

Mission Test

Quia corrupti.
Voluptatum neque molestias porro voluptatibus earum atque ea. Odio reiciendis veniam sapiente occaecati ut quo quidem perferendis. Quia occaecati labore et eveniet id facilis.

Mission Exercise

Ab est delectus ipsa.
Beatae maxime consequatur dolorem. Error dolorem magnam nam ab nulla magni dolore. Est nihil quod qui ex veniam odio porro.

Challenge

Facere et repudiandae.
Eaque molestiae atque eligendi vel nemo qui blanditiis. Quae et nam omnis iusto rerum fugit. Sunt a molestias libero et qui expedita sunt.

Mission

Distinctio aliquid consectetur enim omnis.
Mollitia et quis id. Soluta est aspernatur saepe molestiae doloremque. Odit sint voluptatem temporibus voluptas veritatis accusantium aut quam.

Module

Id cumque quibusdam.
Quo aperiam enim eius consequatur exercitationem sit rerum. Nemo dolore adipisci magnam sed molestiae exercitationem sed. Excepturi quasi tenetur facilis. Optio accusantium repellendus recusandae corporis qui beatae perspiciatis. Consequatur labore et in qui voluptatem et temporibus.

Module

Module name goes here

4 Topics

30 Mins

Create data types to model the attributes of an entity and establish a common context for a group of fields.

Data Integration

Pega Platform

After completing this module, you should be able to:

Explain how data types group related fields to model a single entity

This module is available in the following Missions:

Challenge

Configuring a case type

14 Steps

2 hr 10 mins

First Tag

Second Tag

1 Scenario

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam in dui mauris. Vivamus hendrerit arcu sed erat molestie vehicula. Sed auctor neque eu tellus rhoncus ut eleifend nibh porttitor. Ut in nulla enim. Phasellus molestie magna non est bibendum non venenatis nisl tempor.

Before beginning the challenge, you must launch your own Pega cloud environment.

Nunc eu ullamcorper orci. Quisque eget odio ac lectus vestibulum faucibus eget in metus. In pellentesque faucibus vestibulum. Nulla at nulla justo, eget luctus tortor. Nulla facilisi. Duis aliquet egestas purus in blandit. Curabitur vulputate, ligula lacinia scelerisque tempor, lacus lacus ornare ante, ac egestas est urna sit amet arcu. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Sed molestie augue sit amet leo consequat posuere. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Proin vel ante a orci tempus eleifend ut et magna. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus luctus urna sed urna ultricies ac tempor dui sagittis. In condimentum facilisis porta. Sed nec diam eu diam mattis viverra. Nulla fringilla, orci ac euismod semper, magna diam porttitor mauris, quis sollicitudin sapien justo in libero. Vestibulum mollis mauris enim. Morbi euismod magna ac lorem rutrum elementum. Donec viverra auctor lobortis. Pellentesque eu est a nulla placerat dignissim. Morbi a enim in magna semper bibendum. Etiam scelerisque, nunc ac egestas consequat, odio nibh euismod nulla, eget auctor orci nibh vel nisi. Aliquam erat volutpat. Mauris vel neque sit amet nunc gravida congue sed.

Nullam in dui mauris. Vivamus hendrerit arcu sed erat molestie vehicula. Sed auctor neque eu tellus rhoncus ut eleifend nibh.

H5P Embed

Note: The following content, referenced from Pega Community, is included here to help you better achieve the module learning objectives.

How to update a rule

System architects often secure rulesets to prevent unauthorized or unintended changes to rules. When you edit the rules in a secured ruleset, you either check out the rule or perform a private edit.

Rule check out and check in

The check-out feature is used to manage changes to rules when multiple developers work on an application. This feature allows a system architect to update a rule while preventing updates by other system architects. Rule check-oLorem ipsum dolor sit amet, consectetur adipiscing elit.

Praesent commodo interdum risus, id semper lorem varius ut. his updates the application ruleset with a new version of the rule. When updating a rule in App Studio, App Studio automatically manages the check-out/check-in process for you. Mauris accumsan nisi massa, a ultricies lacus tristique ac. Etiam ullamcorper ante nisl, non consectetur diam pulvinar sed.

Mauris hendrerit sem ex, eu finibus tellus vehicula eget. Etiam massa lacus, ornare et dapibus vehicula, facilisis eget sem. Nulla tincidunt dui nunc, quis laoreet augue pretium ac. Fusce ac felis eu velit lacinia tincidunt.ut creates a copy of a rule in a ruleset that is only visible to you, called a personal ruleset.

Checking out a rule

Checking out a rule creates a copy of the original rule in your personal ruleset and prevents other system architects from checking the rule out until you check in your changes.

The personal ruleset occupies the top spot in the ruleset stack. The rules in your personal ruleset override rules in the rest of the application. This allows you to test your changes to the rule without affecting other system architects.

In the Dev Studio header, click the Checkouts icon to view a list of the rules you have checked out. After you update the rule and test the changes, you check in the rule. This updates the application ruleset with a new version of the rule.

Checking in a rule

Checking out a rule creates a copy of the original rule in your personal ruleset and prevents other system architects from checking the rule out until you check in your changes.

The personal ruleset occupies the top spot in the ruleset stack. The rules in your personal ruleset override rules in the rest of the application. In the Dev Studio header, click the Checkouts icon to view a list of the rules you have checked out. After you update the rule and test the changes, you check in the rule. This updates the application ruleset with a new version of the rule. After you update the rule and test the changes, you check in the rule. This updates the application ruleset with a new version of the rule. When updating a rule in App Studio, App Studio automatically manages the check-out/check-in process for you. When updating a rule in App Studio, App Studio automatically manages the check-out/check-in process for you. This allows you to test your changes to the rule without affecting other system architects.

Private edit

A private edit provides a nonexclusive check out of a rule. This allows other system architects to edit a rule at the same time. Private edits are useful for quick debugging without interrupting development by other team members. This option is not available in App Studio.

It is a best practice to lock older versions of a ruleset in order to prevent changes. For rules in a locked ruleset, a lock icon is displayed on the rule form.

Data type best practices

A private edit provides a nonexclusive check out of a rule. This allows other system architects to edit a rule at the same time. Private edits are useful for quick debugging without interrupting development by other team members. This option is not available in App Studio.

H5P Embed

Did you find this content helpful?

28% found this useful

Want to help us improve this content?

WYSIWYG Elements to Bolt Components

Ideal CKEditor Config

Bolt needs to create an example of CKEditor that can map to web components, and all the related Bolt components need to become web components.

  ClassicEditor
  .create( document.querySelector( '#editor' ), {
    heading: {
      options: [
        { model: 'paragraph', view: 'bolt-text', title: 'Paragraph' },
        { model: 'headline1', view: 'bolt-text', title: 'Headline xxxlarge h1', attributes: { headline: true, font-size: 'xxxlarge', tag: 'h1' } },
        { model: 'headline2', view: 'bolt-text', title: 'Headline xxlarge h2', attributes: { headline: true, font-size: 'xxlarge', tag: 'h2' } },
        { model: 'headline3', view: 'bolt-text', title: 'Headline xlarge h3', attributes: { headline: true, font-size: 'xlarge', tag: 'h3' } },
        { model: 'headline4', view: 'bolt-text', title: 'Headline large h4', attributes: { headline: true, font-size: 'large', tag: 'h4' } },
        { model: 'headline5', view: 'bolt-text', title: 'Headline small h5', attributes: { headline: true, font-size: 'small', tag: 'h5' } },
        { model: 'headline6', view: 'bolt-text', title: 'Headline xsmall h6', attributes: { headline: true, font-size: 'xsmall', tag: 'h6' } },
        { model: 'subheadline1', view: 'bolt-text', title: 'Subheadline xxlarge', attributes: { subheadline: true, font-size: 'xxlarge', tag: 'p' } },
        { model: 'subheadline2', view: 'bolt-text', title: 'Subheadline xlarge', attributes: { subheadline: true, font-size: 'xlarge', tag: 'p' } },
        { model: 'subheadline3', view: 'bolt-text', title: 'Subheadline large', attributes: { subheadline: true, font-size: 'large', tag: 'p' } },
        { model: 'eyebrow', view: 'bolt-text', title: 'Eyebrow', attributes: { eyebrow: true, tag: 'p' } },
        { model: 'link', view: 'bolt-text', title: 'Link', attributes: { eyebrow: true, tag: 'a' } },
        { model: 'blockquote', view: 'bolt-blockquote', title: 'Blockquote' },
        { model: 'ordered-list', view: 'bolt-ordered-list', title: 'Ordered list' },
        { model: 'unordered-list', view: 'bolt-unordered-list', title: 'Unordered list' },
        { model: 'code', view: 'bolt-code-snippet', title: 'Code snippet' },
      ]
    }
  } )
  .then( ... )
  .catch( ... );

CKEditor Docs

The docs show that mapping each style option to a specific tag and class is possible, but we need to figure out if it can do attributes as well. Otherwise, we'd have to make sure our web components can work without any attributes.

https://github.com/ckeditor/ckeditor-dev/tree/major/plugins
https://docs.ckeditor.com/ckeditor4/latest/guide/dev_acf.html
https://docs.ckeditor.com/ckeditor4/latest/api/CKEDITOR_config.html#cfg-protectedSource

Headlines

Headline 1 is XXLarge Headline

Headline 2 is XLarge Headline

Headline 3 is Large Headline

Text

Body text is medium sized text.

Italic text is emphasized.

Bold text is strong.

Superscript text is ^sup.

Subscript text is _sub.

Link

Link is link component with default settings.

Blockquote

Blockquote is blockquote component with default settings.

Ordered List

Ordered list is

Ordered list component

with default settings

Unordered List

Unordered list is

Unordered list component

with default settings

Code

  Code text is the Code Snippet component with default settings.

Table

	Column 1	Column 2	Column 3
Row 1	Table is the Table component with default settings.	R1C2	R1C3
Row 2	R2C1	R2C2	R2C3
Row 3	R3C1	R3C2	R3C3
Footer	FC1	FC2	FC3

Missing in Bolt

Figure (Image and Video): the figure component needs to be styled.

All existing components other than the code snippet are not yet web components

d8 homepage Show Code Hide Code

What's Trending

There’s a real alternative to the Salesforce.com hype: Pega CRM.

d8 homepage japanese Show Code Hide Code

今日はどんなお手伝いをしましょうか？

トレンドとは

誇大広告のSalesforce.comの本当に代わりとなるもの：Pega CRM

product landing Show Code Hide Code

Explore the Pega CRM Suite

Customer Decision Hub

Analyst Reports

See How Pega Can Help Your Business

product t2 Show Code Hide Code

Explore the Pega CRM Suite

Get to know Pega Marketing

Maximize Value with Next Best Action Intelligence

Analyst Reports

See How Pega Can Help Your Business

product t4 Show Code Hide Code

Explore the Pega CRM Suite

Get to know Pega Marketing

Maximize Value with Next Best Action Intelligence

Analyst Reports

See How Pega Can Help Your Business

resource details page Show Code Hide Code

Insert Page Title Here

Category:

Related resources

resource details page long title Show Code Hide Code

CSAA Insurance Group: Transforming the Customer Experience

Category:

Related resources

resource details page extra long title Show Code Hide Code

PegaWORLD 2012 Video: Using Technology to Address Gaps in Care, Increase Medication Adherence and Improve Health Outcomes at Alere Health

Category:

Related resources

resource details page short title Show Code Hide Code

New ways to engage your customers

Category:

Related resources

d8 news landing Show Code Hide Code

In The News

Featured Press Releases

Featured Media Coverage

Related resources

d8 browse page Show Code Hide Code

Insert Page Title Here

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

A New CRM Bill of Rights for the Future Empowered Enterprise

6 Customer Experience Trends to Watch in 2018

3 Reasons Your AI-Driven Customer Experiences are Falling Short

Date

Topic

Industry

d8 browse page media Show Code Hide Code

Media Coverage

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

A New CRM Bill of Rights for the Future Empowered Enterprise

6 Customer Experience Trends to Watch in 2018

3 Reasons Your AI-Driven Customer Experiences are Falling Short

Date

Topic

Industry

d8 browse page press Show Code Hide Code

Press Releases

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

A New CRM Bill of Rights for the Future Empowered Enterprise

6 Customer Experience Trends to Watch in 2018

3 Reasons Your AI-Driven Customer Experiences are Falling Short

Date

Topic

Industry

d8 homepage

d8 homepage japanese

product landing

product t2

product t4

resource details page

resource details page long title

resource details page extra long title

resource details page short title

d8 news landing

d8 browse page

d8 browse page media

d8 browse page press